emailTopia - the best customer service e-mail management software!
emailTopia is the best most cost effective way to manage your customer service emails. emailTopia allows you to:
- Keep using your existing email client desktop software.
- Reduce the cost of handling each email by:
- Creating automated personalized responses to FAQ type emails.
automatic repose folders and using drag and drop into that folder to
trigger an automatic personalized responses to Intelligent Message
- Automatic routing of inbound email messages to multiple customer service representative or other appropriate staff.
3. Keep on top of your customer service emails:
- Complete Email Communication History Available.
- Learn what your customers are interested in. Offer new products and services while building a Library of standard responses.
- Realtime and Historical Reports.
Here is a simple example: when a customer emails customer service with the question: "How do I enable blue tooth on my Nokia 6230?". An automatic email will be sent back the the customer pointing him to the Nokia 6230 manual and asking him to contact customer service again if the answer is not clear. The next email will already go to a rep. After reviewing the customer service representative can drag and drop the email into a folder for a pre-written more specific response to be sent back to the customer.
Reduce your budget and improve your customer service Contact us